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Privacy Policy
Terms of Service
Refund Policy
Home
Privacy Policy
Terms of Service
Refund Policy
Privacy Policy Title

Effective Date: 4-07-2025

I. Introduction

Our application (hereinafter referred to as "we" or "the Service") places great importance on users' privacy and data protection. This Privacy Policy applies to personal information collected by us through the Zekaco platform and is intended to ensure that our data processing complies with Google policies, the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable laws and regulations.

II. Information We Collect

Information Provided by Users:

Nickname and avatar image submitted during account registration.

Other information voluntarily provided during the use of the Service (such as feedback, comments, etc.).

Automatically Collected Information:

Device information, IP address, operating system, browser type, access logs, cookies, and other similar data collected through analogous technologies.

III. Purposes and Legal Basis for Collection and Use of Information

We collect and process your personal information for the following purposes and on the following legal bases:

Providing and Improving Our Services:
For user authentication, account management, customer support, product optimization, and personalized experiences. Legal Basis: Performance of a contract.

Security Management:
To detect, prevent, and address fraud, unauthorized access, network attacks, and other security issues. Legal Basis: Legitimate interests.

Compliance Requirements:
To comply with applicable laws and regulations and respond to regulatory requests. Legal Basis: Legal obligations.

Marketing and Promotions (only upon obtaining explicit consent):
To send notifications regarding products, services, and promotional activities. Legal Basis: User consent.

IV. Data Sharing and Cross-Border Transfers

Sharing:
We will not sell your personal information to third parties. However, to provide our services, we may share data with partners or third-party service providers, but solely for the purpose of service delivery, and only if they agree to comply with strict data protection obligations.

Cross-Border Transfers:
If any cross-border data transfers occur, we will implement appropriate security measures (such as standard contractual clauses) to ensure compliance with GDPR regulations.

V. User Rights

Under applicable laws (such as GDPR and CCPA), you have the following rights:

Right of Access:
You may request a copy of your personal data.

Right to Rectification:
You may request corrections to inaccurate or incomplete information.

Right to Erasure:
Subject to legal requirements, you may request the deletion of your personal data.

Right to Restrict Processing:
You may request restrictions on the processing of your data.

Right to Data Portability:
You may request your data in a structured, commonly used, and machine-readable format and request its transfer to you or a third party.

Right to Object:
You may object to the processing of your data based on legitimate interests.

CCPA-Specific Rights (for California residents):
Including the right to request disclosure of collected personal information, the right to request deletion of personal information, and the right to opt out of the sale of personal information.

If you wish to exercise any of these rights, please contact us using the information provided below. We will respond within the time frame required by law.

VI. Data Retention and Security Measures

Data Retention:
We retain your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Policy or as otherwise required by law.

Security Measures:
We employ reasonable technical and organizational measures (such as data encryption, access controls, firewalls, etc.) to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

VII. Cookies and Similar Technologies

We use cookies and similar technologies to enhance user experience, analyze website traffic, and provide personalized content. You may refuse cookies via your browser settings, although doing so may affect certain functionalities of the Service.

VIII. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page and communicated to users in an appropriate manner. We encourage you to review this Privacy Policy regularly to stay informed of any updates.

IX. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: Zekaco steam@gmail.com

Terms of Service Title
I. INTRODUCTION

Welcome to Zekaco !

Your use of Zekaco is subject to these Terms of Service (these "Terms"). Thank you for reviewing these Terms – we hope you enjoy using Zekaco .

If you have any question about, or if you wish to send us any notice in relation to, these Terms, please contact us at Zekaco steam@gmail.com.

1.1 Compliance with these Terms

These Terms apply to you if you are a user of Zekaco anywhere in the world.

Please review these Terms and our policies and instructions to understand how you can and cannot use Zekaco . You must comply with these Terms in your use of Zekaco and only use Zekaco as permitted by applicable laws and regulations, wherever you may be when you use this software.

If you do not agree to these Terms, you may not use Zekaco and must immediately terminate your use of this software and all services.

1.2 Contracting Entity

By using Zekaco , you are agreeing to be bound by these Terms between you and Zekaco Team ("we", "our" and "us").

We may specify in certain of our Zekaco service-specific terms that you are contracting with one of our affiliate companies or Service Providers (instead of us) in relation to your use of the relevant Zekaco service or feature to which the relevant service-specific terms apply. Where this is the case, the relevant contracting entity will be identified in the relevant Zekaco service-specific terms, and these Terms (and those relevant service-specific terms) will apply between you and that identified contracting entity in relation to your use of the relevant Zekaco services or features.

1.3 Service Eligibility

The services of Zekaco are not for use by anyone under the age of 18.

To use the services, you agree that: (i) you must be the "Minimum Age" (described below) or older; and (ii) you are not already restricted by us from using the services provided via Zekaco .

We may change the Minimum Age from time to time based on our sole discretion. Where this is the case, the users of Zekaco who were below the new Minimum Age when they started using the services under a previous Terms of Service may continue to use them, as they have already reached the new Minimum Age since then.

"Minimum Age" means 18 years old. However, if applicable law requires that you must be older in order to lawfully use Zekaco without parental consent (including using of your personal data) then the Minimum Age is such older age.

If applicable law requires you to obtain the consent from your parent or guardian, then your parent or guardian must agree to these Terms (both for themselves and on your behalf) before you can use Zekaco .

1.4 Other general terms in relation to these Terms

We may translate these Terms into multiple languages, and in the event there is any difference between the English version and any other language version of these Terms, the English version will apply (to the extent permitted by applicable laws and regulations).

II. Special tips

2.1 [Read carefully] Please read carefully and fully understand the content of each clause, especially the clauses for exemption or limitation of liability, applicable laws and dispute resolution clauses. In response to the foregoing clauses, this agreement has clearly and sufficient to attract your attention, including but not limited to emphasized fonts, italics, underline, color markings and other reasonable ways to remind you to pay attention to the relevant clauses (It needs to be emphasized that it also includes that you should pay special attention to any unclearly marked terms that contain "no responsibility", "exemption", "no" and "irrelevant" and other formal terms), The confirmation of these terms will cause your passiveness, inconvenience and/or loss under certain circumstances. Please read the above terms again before confirming your agreement to this agreement. Unless you have carefully read, fully understood and agreed to all the terms of this agreement, you will give up using the company and the software's services.

2.2 After the signing of this agreement, if you have any requirements for the company to explain the terms, please stop using the service immediately and send an email to Zekaco steam@gmail.com, if you did not call or send an e-mail explaining the terms and requirements to this The company means that you fully understand and choose to agree to all the terms of the agreement. The two parties hereby confirm that the company has fulfilled the legal obligation to explain the relevant terms according to your requirements in accordance with the law, and the company has given you sufficient time and sufficient choice to decide whether to conclude this agreement.

2.3 [Confirmation and acceptance of the service agreement] In view of the fact that the company has clarified the above terms in accordance with the law, you click "Agree" or "Next" or the company will prompt you to read and choose whether to agree to this After the agreement, start or continue to use according to the relevant operating procedures Zekaco products and/or services will be deemed and should be deemed that you have fully paid attention to and "agreed" to all the terms of this agreement, especially the legality and validity of the terms that remind you of your attention, You should not claim that the relevant clauses are illegal or invalid on the grounds that the company has not reminded you of the relevant clauses in a reasonable manner, or has not fulfilled the obligation to explain according to your requirements. If you do not agree to any content of this agreement, click "disagree", it is deemed that you have chosen to give up the use of Zekaco products and/or services.

2.4 [Modification of the service agreement] Due to the continuous development of the company's business, This agreement may be updated in due course. We will issue an updated version on the Zekaco mobile terminal and remind you to check the updated version of the agreement through pop-up windows, mobile announcements or other appropriate methods before it becomes effective. After the company revises the agreement and publishes it, if you do not accept the revised agreement, please stop using the services provided by this software immediately.

III. software acquisition and update

3.1 You can directly download from the official website of Zekaco or obtain the software from a third party authorized by the company; if you download and install it from a non-company website In the process of Zekaco , if you have doubts about the security and legality of the installation package, please terminate the download and installation immediately and go to the company's official website to download and install it to avoid bringing you certain risks.

3.2 [Obtained from unauthorized third parties] If you obtain the software or the installation program with the same name as the software from a third party that is not authorized by the company, the company reminds you that it may Will not be able to guarantee the safety, legality and normal use of the software, nor will it be liable for compensation for the losses caused to you. If you encounter such a situation, you are welcome to report to us the existence of such unauthorized software or an installation program with the same name as this software through the customer service phone number and email address listed in this agreement to combat illegal behavior.

3.3 In order to improve user experience and service content, the company will continue to work hard to develop new services and provide you with software updates from time to time. After the new version of this software is released, the old version of the software may be unusable or no longer have some functions or cannot obtain the corresponding customer service support. To avoid inconvenience to your use, please check and download the latest version of the software at any time.

IV. Service content

In addition to the description of the software's "services" in the "Introduction" section of this agreement, the company's "instant messaging" service is committed to providing the following service content, but due to constant changes in market user needs, The following service functions will be added or deleted, specifically Zekaco The service function displayed on the mobile terminal shall prevail:

4.1 Zekaco provides users with stable and secure instant messaging services through cloud computing and big data technology.

4.2 Zekaco uses comprehensive functions to help users achieve user experience including: single chat, group chat, etc.

V. Service Rules

1. You fully understand and agree that this software provides a platform for your information sharing, transmission and acquisition. When you use this software service independently, you should abide by the laws and regulations and the usage specifications stipulated in this agreement, and be responsible for all actions under your registered account, including any content you transmit and any consequences arising therefrom. The content described in this article includes, but is not limited to, the graphic and video information sent by you, the comments posted, and other content generated by your use of the software and services. It is recommended that you screen and judge the content of this software carefully. If you have any questions, please promptly use the customer service phone number and email address listed in this agreement and explain. Unless the company violates the laws and regulations and clearly stipulated in this agreement, and this situation causes you to lose, you should carefully judge and bear the risks and losses caused by the use of the content, including but not limited to the legality of the content, Risks and losses arising from reliance on correctness, completeness or applicability.

2. Any content published by you using this software service or transmitted through this software service does not represent or imply the company's views or policies. The company does not bear any responsibility for this, and reserves the right to comply with laws and regulations and the agreement ( Including but not limited to the relevant provisions of Article 5 of this agreement), the right to take corresponding measures in a timely manner after learning of the existence of relevant illegal content.

3. You shall be fully responsible for the authenticity, legality, and validity of the information transmitted on this software, and any legal liabilities arising from the information you transmit shall be borne by you. The company also reserves the right to take appropriate measures in a timely manner against legal liabilities arising from the information disseminated by you in accordance with the provisions of laws and regulations and the provisions of this agreement (including but not limited to the relevant provisions of Article 5 of this agreement).

4. Due to business development needs, the company may change, suspend, restrict, terminate or cancel all or part of the software's services as appropriate. The company specially reminds you to pay attention to the aforementioned risks and recommends that you take appropriate preventive measures.

5. [Advertisements, information and related services] The company fully informs you that the services provided by this software may include advertisements, information, etc., and you agree to accept this software by clicking on the tick to agree to this agreement Push advertisements, information and other content provided by third-party suppliers and partners. The above push forms include but are not limited to information stream or floating window push; the company will identify relevant advertisements and provide one-click shutdown functions in accordance with laws and regulations or You have the right to close push notifications in the form of floating windows. You can find Zekaco in your system settings-application management and manage and modify notification permissions. The company reserves the right to associate or display advertisements and advertisement links through relevant pages, and the method and scope of this can be changed without notice to you.

6. The products and/or services provided by this software may provide links to other Internet sites or resources. The company will perform related obligations to advertisers or service providers in accordance with laws and regulations, but users know and agree that these advertisers and service providers, advertisements and service content are not controlled by the company. The company hereby reminds you to make careful judgments on advertising and service information to determine its authenticity, applicability and reliability. Except as clearly stipulated by law, you will be responsible for the transactions that you choose to conduct based on the relevant push content.

7. Your use of this software should abide by laws and regulations, abide by public order, and respect social ethics. You must not use this software or the services of this software to implement the following behaviors or publish, transmit, disseminate, or store the following content:

(1) Oppose the basic principles established by the Constitution;
(2) Endanger network security;
(3) Endanger national security, honor and interests;
(4) Inciting to subvert state power and overthrow the socialist system;
(5) Inciting division of the country and undermining national unity;
(6) Divulge state secrets;
(7) Advocating terrorism and extremism; advocating cults and feudal superstition;
(8) Promote ethnic hatred and ethnic discrimination;
(9) Spread violent, obscene and pornographic information;
(10) Inducing minors to commit crimes and exaggerating violence, pornography, gambling, and terrorist activities;
(11) Making, publishing, and disseminating information that violates the safety of children's personal information;
(12) Fabricating and disseminating false information to disrupt economic and social order;
(13) Activities that infringe on the reputation, privacy, intellectual property rights and other legal rights of others;
(14) Tracking or harassing others in other ways, illegally hacking into others' networks, interfering with the normal functions of others' networks, stealing network data, and other acts that endanger network security;
(15) Provide others with programs and tools that are specifically used to invade the network, interfere with the normal functions and protective measures of the network, steal network data and other activities that endanger network security, or provide technical support for others who know that they are engaged in activities that endanger network security , Advertising, payment and settlement, etc.;
(16) Use the services provided by the company to set up websites and communication groups for fraudulent activities, to teach criminal methods, to produce or sell prohibited items and controlled items, or to use the company's network to publish fraud and production Or sell prohibited items, controlled items, and other illegal and criminal activities;
(17) Upload, post, email or other information about software viruses or other computer codes, files and programs that interfere with, destroy or restrict the functions of any computer software, hardware or communication equipment;
(18) Failure to comply with the "seven bottom lines" requirements of compliance with laws and regulations, the socialist system, national interests, citizens' legitimate interests, public order, social morality and information authenticity;
(19) Information containing other content prohibited by laws and administrative regulations;
(20) Other information that violates laws, regulations, policies, public order and good customs, social ethics, or interferes with the normal operation of the software and infringes on the legitimate rights and interests of other users or third parties.

8. Unless permitted by law or written permission by the company, you must not engage in the following behaviors during the use of this service:

(1) Inducing other users to click on linked pages or share information;
(2) Use the software and any functions, and third-party operating platforms for promotion or mutual promotion without the written permission of the company;
(3) Publish, transmit, and disseminate harassment, advertising information, excessive marketing information and spam or information containing any sexual or sexually suggestive information;
(4) Making and publishing methods and tools related to the above behaviors, or operating or disseminating such methods and tools, regardless of whether these behaviors are for commercial purposes;
(5) Other behaviors that interfere with the normal operation of this software or are not expressly authorized by the company.

9. The company may, based on reasonable judgments or internal risk control model judgments, have the right to any content that violates relevant laws and regulations or the provisions of this agreement, or infringes, obstructs, or threatens anyone's rights or safety, or content that impersonates others. Stop the transmission, and have the right to take appropriate legal actions against any behavior or content that violates this clause based on its own judgment, including but not limited to: deleting illegal, infringing, improper and other related content from this software service, restricting or Terminate the user qualifications of violators, prevent them from using all or part of the services of this software, and save relevant information and data in accordance with laws and regulations and report to relevant departments, etc.

10. The ownership and operation rights of this service belong to the company. The services provided by the company will be strictly implemented in accordance with the service rules, service terms and operating rules issued by it.

11. All rights related to this service and all other rights not expressly authorized in writing in this agreement still belong to the company. Unless it is clearly stated in writing, the company will not waive or transfer relevant rights and interests or grant other authorizations or permits to relevant rights and interests.

12. [Third Party Services] When you use products or services provided by a third party on the company's software platform, in addition to complying with the provisions of this agreement, you should also abide by the third party's user agreement. The company and the third party shall each bear responsibility for possible disputes within the scope of legal provisions and agreements.

VI. Your rights and obligations

1. The ownership of this software account belongs to our company. After you complete the registration application procedures, you will obtain the right to use this software account. The right to use belongs only to the initial application registrant. Unless otherwise expressly stipulated in this agreement, gifting, borrowing, Rent, transfer or sell, otherwise the company has the right to take back your right to use this software account.

2. You promise and guarantee to register as a user of this software, and to ensure that the personally identifiable information provided is true, complete, and effective, and to assume corresponding legal responsibilities for the information provided in accordance with legal provisions and this agreement.

3. When you register and apply for this software account, you should set an avatar and nickname for the account, otherwise the account registration will not be completed.

4. You must not maliciously register an account by any means (including but not limited to malicious registration using invalid WeChat accounts, invalid mobile phone numbers, using other people's identities, etc.) or use your account to conduct illegal activities, disrupt, harass, deceive, other users, and other violations of this law. As for the act of the agreement, the company has the right to permanently suspend, cancel the registration, and take back the above-mentioned account, and the losses caused by this shall be borne by the user. At the same time, the company has the right to transfer the above actions to the judicial department for handling.

5. You should properly keep the registered account information and account password safe, and you should bear legal responsibility for the behavior under the registered account and password. Except as otherwise expressly stipulated in this agreement, you promise not to use other members' accounts to log in under any circumstances. When you suspect that someone else is using your account, you promise to notify the company immediately. After receiving your request to take measures to suspend the login and use of your account, the company will ask you to provide and verify valid personal identity information that is consistent with your registered identity information.

6. You should abide by the terms of this agreement and use this service legally, correctly and appropriately. If you violate any of the terms in this agreement, the company has the right to decide to terminate the breach of the contract in accordance with the agreement and depending on your breach of contract. Provide services. Regarding the specific liability for breach of contract and the legal consequences, please pay special attention to the "Legal Liability" section of Article 10 of this Agreement.

7. To ensure the applicability of this software service and your experience, please download the latest version and upgrade in time.

8. You should be aware of and bear the risks that are not caused by the company or caused by reasons beyond the control of the company, including but not limited to (1) you are using this software to access third-party websites or use third-party services / Products, the risks caused by third parties; (2) the risks caused by the sharing, browsing and dissemination of the information you publish; (3) Risks of software failure or information loss; (4) Risks caused by unforeseen and unavoidable reasons such as natural disasters and wars, riots, government actions, etc., due to force majeure.

VII. Personal information protection

1. Protecting users' personal information is a basic principle of our company. The company will follow this agreement and 《Zekaco Privacy Policy》 The provisions of the law collect, use, and securely store your personal information. The content of this agreement on the protection of personal information and the above 《Zekaco Privacy Policy》 If there is a conflict, and if this agreement does not make clear provisions on the protection of personal information, it shall be 《Zekaco Privacy Policy》 The content shall prevail.

2. In the process of registering an account or using this service, you may need to fill in some necessary information. If national laws and regulations have special regulations or are necessary to use this service, you need to fill in real personal information, such as mobile phone number and account information. If the information you fill in is incomplete, you may not be able to use this service or some functions may be restricted during use.

3. In order to prevent fraudulent use of the identity of others to register, this software will verify the mobile phone number through SMS. Please take good care of your mobile phone and verification code, and pay attention to the safety of use. The SMS fee for registration and invitation will be collected by the operator, and the software will not charge any fees.

4. The company is well aware of the importance of personal information to you, so it attaches great importance to protecting your privacy and personal information, and also treats and handles your personal information with a high degree of prudence. For more information about personal information processing and protection rules, your right to manage personal information, etc., please click to view before account registration 《Zekaco Privacy Policy》 , You can also log in to the software to view at any time during the account use process.

VIII. Intellectual Property and Trade Secrets

1. All intellectual property rights of this software are owned by THCZekaco info Technology Co., Ltd. or its licensors, including those subject to the "Copyright Law of the People's Republic of China", "Trademark Law of the People's Republic of China" or "Patent Law of the People's Republic of China" and its implementation regulations, etc. All intellectual achievements protected by laws and regulations.

2. The graphics, videos, texts or their components involved in this software or the services provided, as well as other company logos, product and service names, are the company's intellectual property rights. Without the company's prior written consent, you may not display or use the company's logo in any way for profit-making purposes or do other processing, and you may not indicate to others that you have the right to display, use, or otherwise have the right to process the company's logo.

3. All copyrights, trademark rights, patent rights and other intellectual property rights involved in this software, as well as all trade secrets and information content related to this software (including but not limited to text, software, scripts, codes, designs, layouts related to this software) Frames, pictures, sounds, music, videos, applications, picture analysis and query functions and all other content) are protected by the laws and regulations of the People's Republic of China and corresponding international treaties. The company has all rights to the above content.

4. Without the permission of our company, you must not modify the client program of Zekaco ; you must not reverse engineer Zekaco . engineer), decompile (decompile) or disassemble (disassemble), must not destroy its integrity (including program code, data, etc.).

5. Without the permission of the company, you may not make or distribute any third-party software that harms the interests of the company or disrupts the normal order of use of the software.

IX. legal responsibility

1. Your violation of this agreement or related laws and regulations has caused any third party to claim any claims, demands or losses from the company, partners, affiliates, and other users, including attorney fees. You agree to compensate the company, partners, and affiliates Party and other users, and to protect them from damage, and the company has the right to take measures including but not limited to interruption of license, suspension of service, restriction of use, legal investigation, etc., depending on the nature of your behavior.

2. You should ensure that any information obtained by Zekaco is used for proper purposes, and any behavior that violates laws, public order, social ethics or this agreement is strictly prohibited. If you engage in any behavior that violates laws, public order, social ethics or this agreement, you shall be responsible for resolving the resulting disputes and bear all legal and economic compensation liabilities.

3. As a network service provider, Zekaco provides users with upload space services for the public to send text, pictures, videos, links and other content. Zekaco The content transmitted by the user will be stored in a secure encryption. Except that the corner video function may perform platform tagging processing on the videos you upload, Zekaco will not make any other modifications or edit. Zekaco is firmly opposed to any behavior that violates the laws and regulations of the People's Republic of China.

4. Unless otherwise stipulated in this agreement, you may not assign this agreement or any of the rights stated in it.

5. You understand that Zekaco is only a tool to help you communicate with others, and cannot predict or deal with direct, indirect, incidental, special and subsequent damages during and after the communication process And risks. The company hereby draws your attention to bear the above risks.

6. Under any circumstance, you should not trust in borrowing money, asking for passwords, verification codes or other network information involving property or property interests. When it comes to property operations, please verify the identity of the other party first, and always pay attention to our company's tips on preventing fraud and crimes.

X. Notification and delivery

1. All notifications of the company about the software and user agreement can be made through the software interface, web announcements, emails or conventional SMS transmission.

2. For matters that affect your vital interests, the company will take noticeable ways to draw your attention in the above notification channels. The above notification is deemed to have been delivered to the recipient, the user, on the day of delivery.

XI. Applicable law, dispute resolution and other terms

1. The company solemnly reminds you to pay attention to the clauses in this agreement that exempt the company's responsibility and aggravate your obligations. Please read it carefully and consider the risks yourself. Minors should read this agreement accompanied by a legal guardian. The company reserves the right to interpret and modify the contents of the above clauses within the scope permitted by law.

2. If any clause in this agreement is completely or partially invalid or not enforceable for any reason, the remaining clauses of this agreement shall still be valid and enforceable.

3. The title in this agreement is provided for convenience only and has no legal effect.

4. [Applicable law] The interpretation, validity and dispute resolution of this agreement shall be governed by the laws of the People's Republic of China.

5. [Dispute Resolution] If any dispute or dispute occurs between you and our company, you should first settle it through friendly negotiation. If the negotiation fails, you hereby fully agree to submit the dispute or dispute to this agreement for signing The local people's courts with jurisdiction are resolved through litigation.

6. If you have any comments or complaints about this agreement and the software services, please use our customer service mailbox Zekaco steam@gmail.com to get in touch with us.

Refund Policy Title
I. Eligibility & Conditions

Refunds will be granted under the following circumstances:

  • Timeframe: Requests must be submitted within 30 days of purchase.
  • Content Status: Only applicable to unused or unactivated in-app content.
  • Valid Reason: Must provide clear explanation (e.g., accidental purchase, service defect, or dissatisfaction).

Non-Refundable Cases:

  • Already activated/used content
  • Requests submitted after 30 days
  • Purchases made due to user error (e.g., accidental clicks)
  • Violations of our Terms of Service
  • Must comply with Google Refund Policy: https://support.google.com/store/answer/13714320
II. How to Request a Refund

Submit your request via email to zekaco.steam@gmail.com with:

  • Order ID (starting with GPA) and purchase date
  • Screenshot of Google Play receipt (showing total amount and date)
  • Detailed reason for refund request

Processing Time:

  • Initial review within 3 business days
  • Approval and refund issuance within 7-14 business days
III. Refund Methods
  • Full refunds to original payment method (credit card, PayPal, etc.)
  • Partial refunds may apply for partially used content (prorated basis)
IV. Special Cases

Subscription Services:

  • Prepaid subscriptions:
    • 75% refund if canceled within 24 hours
    • 50% refund if canceled within 7 days
  • No refunds after activation or partial usage

Digital Downloads: Non-refundable due to instant access nature

V. Dispute Resolution
  • Chargebacks: We reserve the right to dispute unauthorized chargebacks
  • Appeals: Contact zekaco.steam@gmail.com within 14 days of rejection
VI. Policy Updates

Changes will be communicated via email or in-app notifications. Continued use after updates constitutes acceptance.

VII. Contact Us

For inquiries:

CCPA

Bonbon Team Privacy Policy (California Consumer Privacy Act Compliance)

Effective Date: May 7, 2025

I. CALIFORNIA CONSUMER RIGHTS NOTICE

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA), and you are protected from unlawful discrimination for exercising these rights:

  • Right to Know: Request disclosure of the categories and sources of personal information collected, used, or shared in the past 12 months.
  • Right to Delete: Request deletion of your personal information (subject to exceptions).
  • Right to Opt-Out: Refuse the sale or sharing of your personal information for cross-contextual advertising.
  • Right to Non-Discrimination: Exercise these rights without unfair treatment (e.g., price hikes, service degradation).

How to Exercise Your Rights:

II. DATA COLLECTION AND USE

1. Categories of Personal Information Collected

Data Type Purpose Legal Basis CCPA Category
Name, contact information Account registration, course enrollment Contractual necessity (Art. 6(1)(b)) Basic identity (A)
Device data (IP, device ID) User behavior analysis, security Legitimate interests (Art. 6(4)) Device info (G)
Usage data (browsing history) Service optimization, recommendations Legitimate interests (Art. 6(4)) Usage data (F)
Health data (assessment results) Customized art therapy courses User consent (Art. 6(1)(a)) Sensitive health (H)

2. Data Sharing and Disclosure

  • Service Providers: Third parties (e.g., payment processors, cloud storage) under strict confidentiality agreements.
  • Legal Requirements: Disclose data to comply with law enforcement or protect user safety.
  • Advertising: Shared anonymously with consent for ad targeting.

III. THIRD-PARTY SERVICE TERMS

1. Advertising Partners

  • Use cookies or similar technologies for analytics (users may disable via browser settings).
  • Do not sell personal data to third-party advertisers.

2. Content Moderation

Share necessary information with third parties to monitor violations (e.g., harassment, IP infringement).

3. Business Transfers

Personal data may transfer during mergers, acquisitions, or insolvency.

IV. DATA RETENTION AND DELETION

Retention Period:

  • Service-related data: During account activity and for 1 year after termination.
  • Legal data: Retained as required by regulations (e.g., anti-money laundering).

Deletion Process:

Requests processed within 30 days (legal exceptions apply).

V. MINOR PROTECTION

  • Users under 18 are prohibited from using the app.
  • Prohibit targeted advertising to minors.

VI. SECURITY MEASURES

  • Encryption: TLS 1.2+ for data transmission.
  • Audits: Regular security assessments and vulnerability fixes.

VII. POLICY UPDATES

Updates communicated via email or in-app notifications. Continued use after updates constitutes acceptance.